Complaints Handling
At Club Property Co., we care about people first. We know that sometimes things don’t go to plan, and when that happens, we want to hear about it. Your feedback helps us do better and ensures we stay true to our values of fairness, respect, and transparency.
This is our complaints process, designed in line with the requirements of the Property Agents Board (Tasmania).
How to Make a Complaint:
You can get in touch with us in writing by:
Email: catie@clubpropertyco.com.au / selena@clubpropertyco.com.au
Online: Website contact form link
We require all complaints in writing so we can understand all the details clearly and respond properly.
What Happens Next?
We’ll acknowledge your complaint within 5 business days.
If it’s something simple, we’ll do our best to resolve it straight away.
For more complex matters, a licensed Director of Club Property Co. (who isn’t directly involved in the issue) will carefully review and investigate.
We’ll aim to provide a formal response within 10 business days. If it’s going to take longer, we’ll let you know and keep you updated.
Our Commitment to You
When your complaint has been reviewed, we’ll:
Explain clearly what we found.
Let you know what action we’ll take.
Make sure any lessons learned are built into how we work moving forward.
If You’re Not Satisfied
If you’re not happy with the outcome, you have the right to take your complaint further. You can contact:
The Property Agents Board (Tasmania)
www.propertyagentsboard.com.au
(03) 6281 3480
board@propertyagentsboard.com.au
Always Improving
Every piece of feedback, whether it’s positive or a complaint, helps us grow. We’re committed to learning from every situation so we can continue to provide ethical, people-first real estate services.